Refund Policy
Last updated: 17 July 2026
Bombay to the Bay — Refund & Cancellation Policy
Operated by Bombay Flavors LLC, Fremont, California
We take great pride in the quality of our food and your experience with us. Please read this policy carefully before placing your order.
Our Food Is Made Fresh to Order
Every item on our menu is prepared fresh at the time of your order. Because we are a food truck serving perishable food products made specifically for you, our refund policy reflects the nature of our business.
Cancellations
Before preparation begins:
If you need to cancel your order, please contact us immediately at orders@bombaytothebay.com or call +1 (510) 714-4642. If your order has not yet entered preparation, we will cancel it and issue a full refund.
After preparation has begun:
Once your order has entered preparation, we are unable to cancel or refund it. Food preparation typically begins 15–20 minutes before your selected pickup time.
Wrong or Missing Items
If you receive an incorrect item or your order is missing something, please notify us immediately — before you leave the pickup location. We will correct the error on the spot at no charge.
If you discover an issue after leaving, please contact us within 1 hour of your pickup time at orders@bombaytothebay.com with your order number and a description of the issue. We will review each case and, at our discretion, offer a replacement item, store credit, or partial refund.
Food Quality Concerns
If there is a genuine quality issue with your food — such as incorrect preparation or a foreign object — please contact us immediately with a photo and your order details. We take food quality seriously and will investigate promptly. Remedies may include a replacement item or store credit.
We do not offer refunds based on personal taste preferences. Our flavours are authentic Mumbai street food — bold, spiced and made the traditional way. We encourage you to review our menu descriptions before ordering.
No-Show / Missed Pickup
If you place an order and do not arrive for your scheduled pickup time, your order will be held for up to 30 minutes beyond your selected time. After that, the order may be discarded and no refund will be issued, as the food has been prepared specifically for your pickup.
Refund Processing
Approved refunds are processed back to your original payment method through Square. Refunds typically appear within 5–10 business days depending on your bank or card issuer.
Contact Us for Refund Requests
📧 orders@bombaytothebay.com
📞 +1 (510) 284-8333
Please include your order number, the item(s) in question, and a brief description of the issue. We aim to respond to all refund enquiries within 24 hours.